2016 Alberta Conflict Resolution Day Workshop
For more information on the 2016 presentation, made generously possible by the High Conflict Institute, please go to www.biffresponse.com
Calming Upset People
The 2015 topic focused on de-escalating emotionally charged situations. Based on the work of Bill Eddy*, the workshop had participants practice using empathy, attention, and respect (E.A.R) to calm people when they are angry or upset.
Materials for Conflict Resolution Day 2015 were used with permission from Billy Eddy and the High Conflict Institute. Permission was granted specific to this event. However, for more information on the topic you can access the video below or go to http://highconflictinstitute.com/calming-upset-people-with-e-a-r
Give Upset People Your E.A.R.
Watch Bill Eddy's video for an introduction to E.A.R.