Conflict Resolution Day 2015
Calming Upset People
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Summary
The 2015 topic focused on de-escalating emotionally charged situations. Based on the work of Bill Eddy*, the workshop had participants practice using empathy, attention, and respect (E.A.R) to calm people when they are angry or upset. They gained practical conflict resolution skills that were immediately useful to them for all interpersonal interactions. Materials were used with permission from Billy Eddy and the High Conflict Institute. Permission was granted specific to this event. However, for more information on the topic you can access the video below or go to http://highconflictinstitute.com/calming-upset-people-with-e-a-r In 2015 there were 15 events held across the province to celebrate Conflict Resolution Day. A list of events and workshops that occurred are listed below. |
Public Events |
Calgary
A Conflict Experiment Hosted by: Workplace Fairness West Time: 7:30am-10:30am (drop in) Location: +15 Between Gulf Canada Square and Bankers Hall Open to: Public / Anyone who is an employee Description: Got Workplace Conflict? You are not the only one. Stop by our table on your way to work and take part in our experiment to explore the causes of, and solutions to, workplace conflict through our highly interactive display. The Workplace Fairness Institute (WFI) is a Canadian company focused on affecting organizational culture through collaboration, communication and proactivity in managing conflict. Workshop: Calming Upset People Hosted by: Resolution Services, Alberta Justice and Solicitor General Time: 9am - 10am or 1pm-2pm Location: Calgary Court Centre, Aboriginal Courtroom, 18th Floor Open to: Members of the public and Government of Alberta staff Implementing ADR in our Lives Hosted by: Community Calgary Mediation Society (CCMS) Time: 7pm-9pm Open to: Members of the Public and Members of CMCS Location: 772 Northmount Drive N.W. (NW corner of 14th St. & Northmount Dr. NW) Description: Join us for an interactive evening of discussion and sharing ideas with like minded CMCS members. Guests are welcome. It is Conflict Resolution Day and a good time to examine some different aspects of conflict in our lives and the application of some of the principles of ADR. We will be watching some You Tube videos of mediations with discussion to follow plus some other activities that will allow us to reflect on the application of mediation skills in our lives. Calming Upset People (CRN 91306) Hosted by: Mount Royal University, Faculty of Continuing Education and Extension Time: 7pm- 8:30pm Open to: All staff, faculty, students and the public. Location: Mount Royal University, 4825 Mount Royal Gate SW Description: Learn how to de-escalate emotionally charged situations by practicing using empathy, attention and respect (E.A.R.) to calm people when they are angry or upset. Gain practical conflict resolution skills that can be applied immediately. Edmonton Workshop: Calming Upset People Hosted by: Resolution Services, Alberta Justice and Solicitor General Time: 10am -11am or 1pm-2pm Location: Edmonton Courthouse, Barrister's Lounge Open to: Members of the public and Government of Alberta staff Presentation and Workshop: Calming Upset People Hosted by: Edmonton Police Service, Professional Standards Branch Time: 12:30pm-1:30pm Location: ADR Institute of Alberta at Concordia University, Room CE 223A - Ralph King Athletic Centre 7128 Ada Boulevard Open to: Members of the public and EPS employees Grande Prairie Conflict Resolution Workshop Hosted by: Peace Circle of Mediators and the Grande Prairie Public Library Time: 12:00 pm to 1:30 pm Location: Rotary Community Room, Grande Prairie Public Library Description: Join us for a hands-on workshop and learn how to deal with difficult people. Facilitated by Peace Circle of Mediators. Bring your lunch! Workshop: Calming Upset People Hosted by: Resolution Services, Alberta Justice and Solicitor General Time: 9:30am-10:30am Location: Grande Prairie Courthouse Open to: Members of the public and Government of Alberta staff Lethbridge Workshop: Calming Upset People Hosted by: Resolution Services, Alberta Justice and Solicitor General Time: 1:30pm-2:30pm Location: Lethbridge Provincial Court, Courtroom 6 Open to: Members of the public and Government of Alberta staff Medicine Hat Workshop: Calming Upset People Hosted by: Resolution Services, Alberta Justice and Solicitor General Time: 9:30am-10:30am Location: Medicine Hat Provincial Court Building, Courtroom 8 Open to: Members of the public and Government of Alberta staff Red Deer Workshop: Calming Upset People Hosted by: Resolution Services, Alberta Justice and Solicitor General Time: 12pm-1pm Location: Red Deer Court House, Lunch Room Open to: Members of the public and Government of Alberta staff Sherwood Park Calming Upset People Workshop - Lunch and Learn Hosted by: Strathcona County Community Mediation Time: 12pm-1pm Location: 501 Festival Avenue, County Hall Room L3 Open to: Public, Community Partners and Referral Agencies, and County Officials |
Private Events |
Edmonton Lunch & Learn: Calming Upset People Hosted by: Conflict Resolution Centre Western & Northern Region - Edmonton Garrison Location: DRC, Bld. 157 Arras Ave, Garrison Edmonton Open to: Canadian Armed Forces Members and Department of National Defence Employees Description: Bring your lunch and join us for an interactive workshop and learn to use the E.A.R. technique to help calm down someone who is upset. Workshop: Calming Upset People Hosted by: Alberta Municipal Affairs Location: 16th Floor, Commerce Place Open to: Alberta Municipal Affairs staff Description: Learn how to de-escalate emotionally charged situations by practicing using empathy, attention and respect (E.A.R) to calm people when they are angry or upset. Gain practical conflict resolution skills that can be applied immediately. Stony Plain Lunch Hour Presentation: Calming Upset People Organizer: Kathy Nimmons Location: Family Connections Centre Open to: Staff at the Family Connections |